We are always happy to help!
Please visit this page and complete the form with your question. You can also attach a file (.pdf or .jpg) to the form if you would like. This form will create a "support ticket", which we will answer as fast as possible. We typically answer by the end of the next business day.
For answers to our five most asked questions or "how to's", including how to update your payment information or shipping address, please visit this page.
Note that we will never ask for your credit card information via email. We will always direct you to update your information securely within your account or via phone with us directly.
We are happy to help you via phone as well. Please complete the form on this page and share your phone number, the best time of day to call and your time zone. We will give you a call as soon as possible. Typically, we are able to call by the end of the next business day.
Please note that we are not able to answer the phone in the studio/warehouse because it gets quite loud with the lasers running, kitting, shipping, etc. We must also silence the phones during the filming of Stitch365, our daily stitch tips, and the video tutorials for the patterns, kits and clubs.
We look forward to helping you!